Shift Lead - Store Ops & Customer Experience

Walgreens; San Carlos (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens is seeking a customer-focused team member in California to open/close the store in the manager's absence, manage cash and transactions, and deliver an exceptional customer experience. You will assist with inventory, pricing, and merchandising while maintaining compliance and safety.

Prior supervisory or key-holder experience is preferred and PTCB or state license eligibility may be required. The role emphasizes teamwork, proactive service, and adherence to policies to ensure smooth

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure floor/stock room readiness.
• Handle returns, refunds, cash drops, and cash register transactions with accuracy.
• Deliver a distinctive customer experience and help customers promptly.

Skills

Leadership

Customer service

Cash handling

Staff training

English fluency

Education

PTCB certification or Pharmacy license (state-dependent)

Job description

Walgreens is seeking a customer-focused team member in California to open/close the store in the manager's absence, manage cash and transactions, and deliver an exceptional customer experience. You will assist with inventory, pricing, and merchandising while maintaining compliance and safety.

Prior supervisory or key-holder experience is preferred and PTCB or state license eligibility may be required. The role emphasizes teamwork, proactive service, and adherence to policies to ensure smooth