Shift Lead - Retail Ops & Customer Experience

Walgreens; Richardson (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Richardson, TX is seeking a Store Associate to open and close the store without management, handle cash, assist customers, and ensure departments are properly stocked and displayed. The role includes handling returns, refunds, and aiding with vendor deliveries as needed.

The position emphasizes delivering a distinctive customer experience, mentoring teammates, and maintaining compliance with store policies. English fluency is required; pharmacy licensure is not specified here.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, assists with products and services, and resolves issues to ensure a positive experience.
• Directs communications between management and team members when management is not present.
• Maintains store inventory counts, pricing, signage, and basic bookkeeping tasks as needed.

Skills

Customer service

Leadership

Job description

Walgreens in Richardson, TX is seeking a Store Associate to open and close the store without management, handle cash, assist customers, and ensure departments are properly stocked and displayed. The role includes handling returns, refunds, and aiding with vendor deliveries as needed.

The position emphasizes delivering a distinctive customer experience, mentoring teammates, and maintaining compliance with store policies. English fluency is required; pharmacy licensure is not specified here.