Shift Lead - Retail Ops & Customer Experience

Walgreens; Dayville (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Dayville, CT is seeking a candidate to open and close the store in the absence of management, ensuring all systems are started and cash handling is accurate. You will handle refunds, returns, and cash drops while delivering an exceptional customer experience.

You will greet customers, assist with product questions, and help maintain inventory, displays, and pricing. This role emphasizes teamwork, reliability, and compliant store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Maintains accurate inventory counts and supports pricing and displays.
• Assists with backroom and vendor deliveries and maintains store cleanliness.

Skills

Leadership

Cash handling

Customer service

Tools

POS system

Store systems

Job description

Walgreens in Dayville, CT is seeking a candidate to open and close the store in the absence of management, ensuring all systems are started and cash handling is accurate. You will handle refunds, returns, and cash drops while delivering an exceptional customer experience.

You will greet customers, assist with product questions, and help maintain inventory, displays, and pricing. This role emphasizes teamwork, reliability, and compliant store operations.