Shift Lead: Customer Experience & Store Ops

Walgreens; Milford Crossroads (DE); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Milford is seeking a capable team member to help open and close the store when management is unavailable, handling cash, refunds, and ensuring the floor is ready for business. You will greet customers, resolve issues, and support backroom operations and inventory accuracy.

The role emphasizes delivering a distinctive customer experience, cooperating with store leadership, and maintaining compliant pricing and displays. Prior leadership exposure is preferred.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness for the business day.
• Complete returns, order voids, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Assist with vendor deliveries, backroom operations, and shelf/product placement.
• Maintain inventory accuracy and on-hand counts across departments.
• Assist with pricing, signage, and regulatory compliance where required.

Skills

Leadership

Customer service

Cash handling

Store operations

Education

PTCB certification or pharmacy license (state required)

Tools

POS system

Store systems knowledge

Job description

Walgreens in Milford is seeking a capable team member to help open and close the store when management is unavailable, handling cash, refunds, and ensuring the floor is ready for business. You will greet customers, resolve issues, and support backroom operations and inventory accuracy.

The role emphasizes delivering a distinctive customer experience, cooperating with store leadership, and maintaining compliant pricing and displays. Prior leadership exposure is preferred.