Shift Lead: Retail Ops & Customer Experience

Walgreens; Bonner Springs (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Bonner Springs, KS is seeking a Customer Experience and Operations Lead to support store readiness and service excellence. You will open and close the store when management is absent, manage cash, assist customers, and ensure the floor and stock room are ready for business.

You will engage customers, train teammates on service standards, maintain inventory accuracy, support pricing and displays, and help with vendor deliveries as needed.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handles start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive Walgreens customer experience.
• Greets customers, assists with products, and resolves issues.
• Maintains inventory accuracy and supports pricing and displays.
• Coordinates vendor deliveries and backdoor access as needed.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Bonner Springs, KS is seeking a Customer Experience and Operations Lead to support store readiness and service excellence. You will open and close the store when management is absent, manage cash, assist customers, and ensure the floor and stock room are ready for business.

You will engage customers, train teammates on service standards, maintain inventory accuracy, support pricing and displays, and help with vendor deliveries as needed.