Shift Lead: Retail Operations & Customer Experience

Walgreens; San Ramon (CA); On-site; USD 26,174 - 30,307; Full time

Job summary

Walgreens in San Ramon, CA seeks a proactive team member to support early store operations, customer service, and daily store tasks in the absence of management. You will handle opening/closing, cash handling, and assist with inventory, pricing, and merchandising to ensure a seamless shopping experience.

Requirements include at least one year of leadership or retail key holder experience and fluency in English.

Qualifications

• Leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Working knowledge of store systems and equipment.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Handle returns, refunds, cash drops, and cash register accuracy.
• Deliver a distinctive and delightful customer experience.
• Engage customers and patients, assist with products and services, and resolve issues.
• Loster and manage duties during shifts, including vendor deliveries and backdoor access.
• Assist with inventory, pricing, merchandising, and displays, and ensure signage and compliance.

Skills

Leadership experience

Retail experience

English fluency

Store systems knowledge

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens in San Ramon, CA seeks a proactive team member to support early store operations, customer service, and daily store tasks in the absence of management. You will handle opening/closing, cash handling, and assist with inventory, pricing, and merchandising to ensure a seamless shopping experience.

Requirements include at least one year of leadership or retail key holder experience and fluency in English.