Shift Lead: Customer Experience & Store Ops

Walgreens; San Francisco (CA); On-site; USD 28,929 - 33,062; Full time

Job summary

Walgreens in San Francisco is seeking an actions-oriented team member responsible for opening and closing the store in the absence of management, handling cash and ensuring floor readiness. You will assist with vendor deliveries, run cash operations, and deliver a distinctive customer experience.

The role emphasizes customer engagement, maintaining store inventory, pricing, and merchandising while supporting management and ensuring compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Qualified applicants with arrest/conviction records will be considered.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Holds store keys to open and close without management and assists with vendor deliveries via the back door.
• Registers all related sales on the cash register, including handling scanning errors and price verifications.
• Assists manager in reviewing order exceptions, pricing changes, and reverse logistics.

Skills

Leadership

Customer service

Communication

Retail operations

Tools

Cash register systems

Inventory software

Job description

Walgreens in San Francisco is seeking an actions-oriented team member responsible for opening and closing the store in the absence of management, handling cash and ensuring floor readiness. You will assist with vendor deliveries, run cash operations, and deliver a distinctive customer experience.

The role emphasizes customer engagement, maintaining store inventory, pricing, and merchandising while supporting management and ensuring compliance with policies.