Shift Lead: Retail Operations & Customer Experience

Walgreens; Randolph (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Randolph, MA is seeking a capable retail associate who will open and close the store in the absence of management, manage cash, and ensure the floor and stock room are ready for the day.

You will engage customers, resolve questions, support merchandising and back‑door deliveries, and maintain accurate pricing. The role requires one year of leadership or retail key holder experience and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Opens and closes the store in the absence of store management, handles systems start-ups and cash handling.
• Assists with back door deliveries and cash drops; processes refunds as needed.
• Provides a distinctive and delightful customer experience.

Skills

Leadership experience

Retail key holder

Customer service

Cash handling

Tools

Store systems

POS system

Job description

Walgreens in Randolph, MA is seeking a capable retail associate who will open and close the store in the absence of management, manage cash, and ensure the floor and stock room are ready for the day.

You will engage customers, resolve questions, support merchandising and back‑door deliveries, and maintain accurate pricing. The role requires one year of leadership or retail key holder experience and fluency in English.