Shift Lead — Customer Experience & Store Operations

Walgreens; Wayland (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Wayland, MA is seeking a capable team member to support store operations as a key holder. You will open and close the store when management is away, handle cash and refunds, and assist customers to ensure a positive shopping experience.

Responsibilities include coordinating with vendors, managing inventory, updating pricing and displays, and keeping the store clean and compliant with regulations. Prior retail leadership is valued.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is not present, including cash handling and ensuring readiness for the business day.
• Process returns, refunds, cash drops, and provide change as needed at the registers.
• Engage customers to deliver a distinctive and delightful experience and support store operations.
• Assist with vendor deliveries, inventory accuracy, pricing, displays, and backroom organization.
• Maintain compliance with policies, state/local laws, and quality standards.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Wayland, MA is seeking a capable team member to support store operations as a key holder. You will open and close the store when management is away, handle cash and refunds, and assist customers to ensure a positive shopping experience.

Responsibilities include coordinating with vendors, managing inventory, updating pricing and displays, and keeping the store clean and compliant with regulations. Prior retail leadership is valued.