Shift Lead: Retail Operations & Customer Experience

Walgreens; Framingham (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Framingham is seeking a Retail Key Holder to open and close the store when management is unavailable, and to manage cash handling and daily operations. You will assist with vendor deliveries, pricing, and inventory while delivering a high level of customer service.

The role requires at least one year of leadership or key holder experience and fluency in English. This position emphasizes accuracy, teamwork, and a commitment to a safe, welcoming store environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, handling required cash procedures and ensuring readiness of floor and stock room.
• Handle returns, voids, refunds, cash drops to the safe, and provide change to registers.
• Engage customers and patients by greeting them and offering assistance with products and services, delivering a distinctive customer experience.
• Model and share customer service best practices with team members, including proactive help, needs identification, and service until satisfaction.
• Hold store keys to open/close without management when necessary and assist with vendor deliveries through backdoor access.
• Maintain accurate register records, pricing verifications, and manage stock, displays, and floor sets as directed.

Job description

Walgreens in Framingham is seeking a Retail Key Holder to open and close the store when management is unavailable, and to manage cash handling and daily operations. You will assist with vendor deliveries, pricing, and inventory while delivering a high level of customer service.

The role requires at least one year of leadership or key holder experience and fluency in English. This position emphasizes accuracy, teamwork, and a commitment to a safe, welcoming store environment.