Shift Lead — Restaurant Ops & Team Performance

Papa John's International; York (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Papa John’s International is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and excellent customer service while supporting restaurant profitability.

You will manage operations, enforce company policies, and ensure compliance with laws and ethical practices. The role requires leading a team, coordinating stations, and maintaining product quality and safety.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights, weekends and emergencies.
• Ability to perform the job duties of all positions in the restaurant.

Responsibilities

• Adheres to guidelines for each station including dough management and portioning.
• Contributes to achieving product goals and meets customer needs while following policies.
• Exhibits core values and maintains a positive attitude.
• Ensures adequate shift coverage and maintains product quality, customer service and costs.
• Contributes to profit goals by using the FOCUS System and assisting inventory management.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John’s International is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and excellent customer service while supporting restaurant profitability.

You will manage operations, enforce company policies, and ensure compliance with laws and ethical practices. The role requires leading a team, coordinating stations, and maintaining product quality and safety.