Shift Lead: Premier Guest Experience

Paradies Lagardère; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Paradies Lagardère is seeking a Shift Supervisor in Austin to lead daily operations, train staff, and ensure exceptional guest experiences. You will supervise team members, manage cash-out procedures, and enforce our SOPs while maintaining a clean, safe dining environment for travelers.

Ideal candidates have supervisory experience in hospitality, strong English communication, and the ability to thrive in a fast-paced setting. The role requires flexibility for varied shifts and weekend work.

Qualifications

• Supervisory experience in restaurant/hospitality is preferred.
• ServSafe Food Manager or equivalent certification is preferred.
• Strong communication skills and ability to work in a fast-paced environment.

Responsibilities

• Lead each shift, delegating tasks and following up with team members.
• Train staff to ensure adherence to SOPs and guest service standards.
• Assist with cash-out procedures and POS training.
• Maintain cleanliness, inventory, and product quality.
• Ensure Health and Safety regulations are followed and address sanitation issues.

Skills

Team leadership

Guest service

Training

Cash handling

SOP adherence

POS training

English fluency

Education

High school diploma or equivalent

Tools

Micros POS

Data Central

Job description

Paradies Lagardère is seeking a Shift Supervisor in Austin to lead daily operations, train staff, and ensure exceptional guest experiences. You will supervise team members, manage cash-out procedures, and enforce our SOPs while maintaining a clean, safe dining environment for travelers.

Ideal candidates have supervisory experience in hospitality, strong English communication, and the ability to thrive in a fast-paced setting. The role requires flexibility for varied shifts and weekend work.