Shift Lead - Pizza Team Captain (Service & Ops)

Marco; New Braunfels (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Marco's Pizza is seeking a Shift Lead to supervise the team during shifts, uphold service standards, and contribute to a positive dining experience for our guests. You will guide staff, ensure order accuracy and timely preparation, monitor food quality, handle cash with care, manage inventory, and enforce safety and sanitation rules to keep the operation smooth and welcoming.

Strong communication and teamwork are essential as you coordinate with managers and fellow shift leaders to close out the

Responsabilités

• Supervision: Manage and lead the team effectively during shifts, providing guidance and support to ensure optimal performance.
• Customer Service: Uphold excellent customer service standards by addressing customer inquiries, resolving issues, and ensuring a positive dining experience.
• Order Management: Oversee order accuracy, preparation, and timely delivery, maintaining consistency in product quality.
• Staff Coordination: Schedule and delegate tasks to team members, ensuring efficient workflow and a well-organized shift.
• Training: Train new staff members on company policies, procedures, and service standards to maintain a cohesive and knowledgeable team.
• Quality Control: Monitor food quality and presentation, adhering to established standards to meet customer expectations.
• Cash Handling: Manage cash registers, handle transactions accurately, and ensure proper accounting procedures are followed.
• Inventory Management: Keep track of inventory levels, place orders as needed, and manage stock to prevent shortages during shifts.
• Safety Compliance: Enforce safety and sanitation standards, conducting regular checks to ensure a clean and hazard-free working environment.
• Problem Resolution: Address and resolve operational issues or conflicts that may arise during the shift, fostering a positive and collaborative team atmosphere.
• Closing Procedures: Supervise the closing procedures, ensuring all tasks are completed efficiently and the restaurant is ready for the next shift.
• Communication: Maintain clear communication with other shift leads, managers, and staff to facilitate a seamless transition between shifts and ensure everyone is well-informed.

Description du poste

Marco's Pizza is seeking a Shift Lead to supervise the team during shifts, uphold service standards, and contribute to a positive dining experience for our guests. You will guide staff, ensure order accuracy and timely preparation, monitor food quality, handle cash with care, manage inventory, and enforce safety and sanitation rules to keep the operation smooth and welcoming.

Strong communication and teamwork are essential as you coordinate with managers and fellow shift leaders to close out the