Shift Lead: People-First Team Coach

Ziggi’s Coffee, LLC; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC seeks a Shift Lead to guide store operations with a people-first mindset. You will lead by example in customer service, coach staff, and ensure adherence to policies while maintaining a positive team culture.

Responsibilities include money management, daily recaps, inventory checks, and coaching for service excellence. Stay current on promotions and keep the store clean and inviting for customers.

Qualifications

• Previous Shift-Lead experience is preferred in food or retail industries.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated.
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times.
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence.
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences.
• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources
• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Leadership by example

Job description

Ziggi’s Coffee, LLC seeks a Shift Lead to guide store operations with a people-first mindset. You will lead by example in customer service, coach staff, and ensure adherence to policies while maintaining a positive team culture.

Responsibilities include money management, daily recaps, inventory checks, and coaching for service excellence. Stay current on promotions and keep the store clean and inviting for customers.