Shift Lead — People-First Coffee Team Coach

Ziggi’s Coffee, LLC; Fort Collins (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ziggi’s Coffee, LLC in Fort Collins seeks a Shift Lead who embodies our people-first values and leads by example while serving customers and guiding the team to success. In this role, you will maintain strong communication, train new staff, enforce policies, and ensure operational flow.

You will handle customer concerns with empathy and contribute to a welcoming store environment. The Shift Lead will support inventory, daily deposits, and performance reporting, collaborating with the team to

Qualifications

• Shift-Lead experience in food or retail preferred.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers and owner to articulate wins and opportunities for improvement.
• Ensure staff follow policies and uphold core values at all times?
• Train new employees thoroughly and provide ongoing training, support and coaching to current team members to enhance skills and confidence.
• Address process deviations, correct team members when necessary, and delegate tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy, turning challenges into positive experiences.
• Count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity.
• Understand and uphold Mystery Shopper standards and train staff accordingly.
• Prepare and present a daily recap of store metrics including deposits and SPMH to track performance.
• Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources.
• Create and maintain a welcoming atmosphere for customers, ensuring each visit is enjoyable and memorable.
• Collaborate with team to innovate and improve service processes.
• Stay updated on new menu items, promotions and seasonal offerings, communicating this to staff and customers.
• Assist in maintaining cleanliness and organization within the store.

Skills

Shift lead experience

Team leadership

Organizational skills

Communication skills

Customer service mindset

Job description

Ziggi’s Coffee, LLC in Fort Collins seeks a Shift Lead who embodies our people-first values and leads by example while serving customers and guiding the team to success. In this role, you will maintain strong communication, train new staff, enforce policies, and ensure operational flow.

You will handle customer concerns with empathy and contribute to a welcoming store environment. The Shift Lead will support inventory, daily deposits, and performance reporting, collaborating with the team to