Shift Lead: Own the Shift, Lead the Crew

Take 5 Car Wash; Baton Rouge (LA); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Whistle Express is seeking a Shift Lead to set the standard on the lot. You know the site, you know the crew, and when management isn’t on-site you run it. This hands-on leadership role is fast-paced, physically active, and focused on safety and guest experience.

Lead a team through opening and closing, delegate tasks, and ensure operations run smoothly while maintaining Whistle’s Sparkle Assurance and high quality standards.

Qualifikationen

• Leadership experience and ability to coach a team.
• Strong customer service and communication skills.
• Comfort working outdoors and at a fast pace.
• Ability to manage operations and safety on site.

Aufgaben

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.
• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

Kenntnisse

Leadership

Teamwork

Customer service

Outdoor work

Physical fitness

Jobbeschreibung

Whistle Express is seeking a Shift Lead to set the standard on the lot. You know the site, you know the crew, and when management isn’t on-site you run it. This hands-on leadership role is fast-paced, physically active, and focused on safety and guest experience.

Lead a team through opening and closing, delegate tasks, and ensure operations run smoothly while maintaining Whistle’s Sparkle Assurance and high quality standards.