Shift Lead: Own the Shift, Lead with Impact

Express Wash Operations LLC; Riverview (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Whistle Express is seeking a Shift Lead to set the standard on the lot, know the site, lead the crew, and run operations when management is off-site. This fast, physical role rewards ownership and a commitment to safety, guest engagement, and consistent wash quality.

The position requires leadership, strong communication, and the ability to manage operations outdoors at a brisk pace while maintaining high service standards for every guest.

Qualifications

• Experience leading a team in a fast-paced service environment.
• Strong communication and guest service skills.
• Ability to work outdoors and handle physical tasks.
• Commitment to safety protocols and quality standards.

Responsibilities

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Inspect each vehicle before and after the wash to ensure it meets quality standards.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

Skills

Leadership

Customer engagement

Team coordination

Safety protocols

Attention to detail

Job description

Whistle Express is seeking a Shift Lead to set the standard on the lot, know the site, lead the crew, and run operations when management is off-site. This fast, physical role rewards ownership and a commitment to safety, guest engagement, and consistent wash quality.

The position requires leadership, strong communication, and the ability to manage operations outdoors at a brisk pace while maintaining high service standards for every guest.