Shift Lead, Outdoor Retail & Store Ops

Sportsman's Warehouse; Town of Wausau (WI); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Sportsman's Warehouse in Wisconsin is seeking a Team Lead to support the Store Management Team and supervise Outfitters during each shift. You will oversee daily operations, train and coach team members, drive sales, and ensure excellent customer service in a fast-paced environment.

Candidates should have at least 2+ years in retail, preferably in outdoor/sporting goods, with strong communication and leadership skills.

Formación

• 2+ years of experience in a retail environment with a customer service focus.
• Experience in outdoor or sporting goods retailer.
• Team lead or supervisory experience preferred but not required.
• Proficiency with Tomax, Word, Excel, Cisco phone system, and UKG.

Responsabilidades

• Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.
• Coach and guide the team to achieve daily operational goals and maintain a positive work environment.
• Serve as the go-to for shifts, escalating issues to store management as needed.
• Support daily store operations and ensure compliance with company policies.
• Assist in opening/closing procedures and maintaining store security and standards.
• Monitor attendance, performance, and adherence to policies; aid in onboarding and training.
• Deliver excellent customer service, drive sales, and maintain a clean, safe store.
• Coach team members on product knowledge and in-store selling techniques.
• Assist in supervising in-store events and promotions to boost traffic.
• Ensure compliance with local, state, and federal regulations, including firearms-related rules.

Conocimientos

Customer service

Sales skills

Product knowledge

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Multitasking

Inventory management

Merchandising

Budget management

Financial practices

Local outdoor trends

Herramientas

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Descripción del empleo

Sportsman's Warehouse in Wisconsin is seeking a Team Lead to support the Store Management Team and supervise Outfitters during each shift. You will oversee daily operations, train and coach team members, drive sales, and ensure excellent customer service in a fast-paced environment.

Candidates should have at least 2+ years in retail, preferably in outdoor/sporting goods, with strong communication and leadership skills.