Retail Team Lead - Outdoor Gear & Service

Sportsman's Warehouse; Warminster Township (Bucks County); On-site; USD 21,000 - 29,000; Full time

Job summary

Sportsman's Warehouse in Warminster, PA is seeking a Team Lead to support the Store Management Team and guide Outfitters during each shift. You will supervise daily operations, coach staff, and ensure safe, high‑quality store performance.

Responsibilities include opening/closing procedures, attendance monitoring, training new team members, delivering strong customer service, and maintaining compliance with company policies and ATF regulations where applicable.

Qualifications

• 2+ years of experience in a retail environment in a customer service focused position.
• Experience within an outdoor and/or sporting goods focused retailer.
• Experience in a team lead and/or supervisory role preferred but not required.
• Basic knowledge of Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Responsibilities

• Supervise hourly team members and guide operations.
• Coach and train Outfitters to deliver excellent service.
• Ensure store operations run smoothly and safely.
• Assist in opening/closing procedures and inventory control.
• Drive sales and maintain high product knowledge for customers.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Communication

Organizational skills

Inventory management

Budget management

Outdoor knowledge

Education

Retail experience

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman's Warehouse in Warminster, PA is seeking a Team Lead to support the Store Management Team and guide Outfitters during each shift. You will supervise daily operations, coach staff, and ensure safe, high‑quality store performance.

Responsibilities include opening/closing procedures, attendance monitoring, training new team members, delivering strong customer service, and maintaining compliance with company policies and ATF regulations where applicable.