Outdoor Gear Retail Team Lead — Growth & Leadership

Sportsman's Warehouse; Coon Rapids (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employee Discounts

401K Matching

Employee Stock Purchase Plan

Supplemental Insurance

EAP

Performance Bonus

Job summary

Sportsman's Warehouse in Coon Rapids, MN is seeking a Team Lead to support the Store Manager, supervise Outfitters, and drive daily operations. This full-time role offers competitive pay and benefits.

You will mentor staff, ensure customer service excellence, and help meet sales goals while maintaining store standards. The position provides growth opportunities within a growing outdoor retailer with a long-standing history.

Qualifications

• 2+ years of experience in a retail environment in a customer service focused position.
• Experience within an outdoor and/or sporting goods focused retailer.
• Experience in a team lead and/or supervisory role preferred but not required.
• Basic knowledge of relevant software and tools, including Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Responsibilities

• Assist the Store Manager in leading, training, and mentoring team members while fostering a culture of engagement, accountability, and high performance.
• Maintain clear, ongoing communication with Outfitters to clarify expectations, train on knowledge and skills, and address employee concerns.
• Support the performance evaluation process by providing constructive feedback to employees.
• Help manage daily store operations, ensuring compliance with company policies and procedures.
• Oversee departmental functions, ensuring tasks are completed efficiently and standards are maintained.
• Assist in executing opening and closing procedures, including store security and compliance.
• Monitor employee attendance, performance, and adherence to company policies, addressing issues promptly and professionally.
• Assist in hiring, training, and onboarding new team members to ensure smooth integration into the store culture.
• Facilitate conflict resolution among team members to promote a positive and collaborative work environment.
• Support the Store Manager in driving sales and achieving financial objectives through effective merchandising and customer engagement strategies.
• Ensure all employees are trained to deliver exceptional customer service and possess strong product knowledge.
• Assist in managing in-store events and promotional activities to increase customer engagement and traffic.
• Ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate inventory records, cycle counts, and compliance documentation.
• Assist the Store Manager in analyzing sales, labor, and inventory reports to identify trends and inform decisions.
• Provide regular updates to the Store Manager on departmental performance and employee matters.
• Perform additional tasks as assigned by the Store Manager, demonstrating flexibility and commitment to overall store success.

Job description

Sportsman's Warehouse in Coon Rapids, MN is seeking a Team Lead to support the Store Manager, supervise Outfitters, and drive daily operations. This full-time role offers competitive pay and benefits.

You will mentor staff, ensure customer service excellence, and help meet sales goals while maintaining store standards. The position provides growth opportunities within a growing outdoor retailer with a long-standing history.