Shift Lead: Outdoor Gear Retail | Growth & Discounts

5.11, Inc.; Hoover (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Flexible schedule

Job summary

5.11, Inc. in Hoover, Alabama is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager and Assistant Store Manager to exceed customer expectations, maintain a high-energy environment, and uphold store standards.

You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven setting. This role offers growth opportunities and a chance to impact daily operations.

Qualifications

• Retail or customer service experience required.
• Ability to work in a fast-paced environment.
• Strong teamwork and problem-solving skills.
• Interest in tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service experience

Teamwork

Problem-solving

Flexibility

Outdoor/fitness gear passion

Job description

5.11, Inc. in Hoover, Alabama is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager and Assistant Store Manager to exceed customer expectations, maintain a high-energy environment, and uphold store standards.

You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven setting. This role offers growth opportunities and a chance to impact daily operations.