Shift Lead: Outdoor Gear & Customer Experience

5.11, Inc.; Shenandoah (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Health, dental, and vision insurance

401(k) with employer match

Job summary

5.11, Inc. is seeking a Sales Supervisor (Shift Lead) to work with the Store Manager and Assistant Manager to exceed customer expectations and create a high-energy store environment.

You will lead by example, tackle challenges, and support your team in delivering exceptional customer experiences in a fast-paced setting. The role offers leadership growth in a purpose-driven brand focused on adventure, performance, and quality gear, with a friendly, team-oriented culture and employee discounts on

Qualifications

• Retail or customer service experience
• Teamwork and problem-solving mindset
• Passion for tactical, outdoor, or fitness gear
• Strong customer focus and adaptability

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards for customer focus, compliance, and store operations.

Skills

Retail experience

Customer service

Teamwork

Problem solving

Outdoor gear

Flexible schedule

Gear passion

Job description

5.11, Inc. is seeking a Sales Supervisor (Shift Lead) to work with the Store Manager and Assistant Manager to exceed customer expectations and create a high-energy store environment.

You will lead by example, tackle challenges, and support your team in delivering exceptional customer experiences in a fast-paced setting. The role offers leadership growth in a purpose-driven brand focused on adventure, performance, and quality gear, with a friendly, team-oriented culture and employee discounts on