Shift Lead: Outdoor Gear Sales & Team Coach

5.11; Shelby Township (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Flexible schedule

Career growth

Purpose-driven

Job summary

5.11 is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager to exceed customer expectations and build a high-energy store environment. You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences.

This role is a great opportunity to step into leadership, grow your skills, and make a visible impact in a fast-paced, results-driven environment.

Qualifications

• Retail or customer service experience in specialty or performance-driven retail.
• Empowered, enthusiastic, eager to learn and adaptable.
• Ability to work in a fast-paced environment delivering results.
• Interest in tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards and operational excellence in-store.

Skills

Retail experience

Customer service

Teamwork

Problem-solving

Enthusiasm to learn

Job description

5.11 is seeking a Sales Supervisor (Shift Lead) to partner with the Store Manager to exceed customer expectations and build a high-energy store environment. You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences.

This role is a great opportunity to step into leadership, grow your skills, and make a visible impact in a fast-paced, results-driven environment.