Shift Lead & Operations Manager - Flexible Hours

Sovereign Restaurant Group; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Sovereign Restaurant Group, Westport Jimmy John's in Louisville, is seeking a Shift Manager to oversee operations during assigned shifts, lead the team, uphold service standards, and ensure health compliance. You will supervise food prep, inventory, and scheduling while serving as the main liaison between crew and management.

This role emphasizes strong leadership, clear communication, and hands-on coaching to deliver a high-quality guest experience and strengthen profitability.

Qualifications

• High school diploma or equivalent.
• Supervisory or leadership experience in food service.
• Knowledge of food safety and sanitation standards.
• Ability to work flexible hours including evenings, weekends and holidays.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily operations during shifts to maintain efficiency.
• Lead and motivate team to deliver exceptional service.
• Manage inventory and order supplies.
• Ensure health, safety, and sanitation compliance.
• Handle customer inquiries and resolve complaints.
• Train new employees and conduct performance evaluations.
• Prepare shift reports and relay information to management.
• Monitor cash handling and assist with reconciliation.

Skills

Leadership

Communication

Customer service

Food safety knowledge

Education

High School Diploma or equivalent

Tools

POS systems

Cash handling procedures

Job description

Sovereign Restaurant Group, Westport Jimmy John's in Louisville, is seeking a Shift Manager to oversee operations during assigned shifts, lead the team, uphold service standards, and ensure health compliance. You will supervise food prep, inventory, and scheduling while serving as the main liaison between crew and management.

This role emphasizes strong leadership, clear communication, and hands-on coaching to deliver a high-quality guest experience and strengthen profitability.