Shift Lead: Guest Experience & Team Growth

Long John Silver's; Cleveland (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jimmy John's is seeking a Shift Manager to lead shifts, supervise team members, and support the restaurant management team. The Shift Manager shares accountability with the management team for operations, guest satisfaction, team development, and sales growth.

The ideal candidate will address guest inquiries, ensure adequate staffing, maintain a safe and clean environment, and uphold food safety and cash-control standards. Training in forecasting, scheduling, inventory, and reporting is expected.

Qualifications

• Team leadership experience or demonstrated leadership potential.
• Customer service orientation and ability to resolve guest concerns.
• Knowledge of food safety fundamentals and safe food handling.
• Strong communication and interpersonal skills.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members.
• Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Skills

Team leadership

Guest service

Food safety

Communication

Job description

Jimmy John's is seeking a Shift Manager to lead shifts, supervise team members, and support the restaurant management team. The Shift Manager shares accountability with the management team for operations, guest satisfaction, team development, and sales growth.

The ideal candidate will address guest inquiries, ensure adequate staffing, maintain a safe and clean environment, and uphold food safety and cash-control standards. Training in forecasting, scheduling, inventory, and reporting is expected.