Shift Lead & Operations Manager

Sonic Drive-In; Alabama; On-site; USD 19,000 - 28,000; Full time

Job summary

Sonic Drive-In in United States, Alabama seeks an Assistant Manager to help lead operations and staff during shifts. This role supports the General Manager/Operating Partner and ensures guest satisfaction and compliance with policies and standards.

The position requires shift leadership, training, and the ability to manage staffing, inventories, and opening/closing duties while maintaining safety and cost controls. Regular attendance and strong communication are essential.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• General restaurant or retail knowledge.
• Effective verbal and written communication skills.
• Knowledge of labor and employment laws and safety guidelines.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalates guest issues/concerns during shift
• Handle and properly escalates employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties during shift to meet operational standards
• Perform regular cleaning and sanitation duties on shift

Skills

Restaurant management experience

Retail management experience

Leadership

Communication skills

Problem-solving

Time management

Job description

Sonic Drive-In in United States, Alabama seeks an Assistant Manager to help lead operations and staff during shifts. This role supports the General Manager/Operating Partner and ensures guest satisfaction and compliance with policies and standards.

The position requires shift leadership, training, and the ability to manage staffing, inventories, and opening/closing duties while maintaining safety and cost controls. Regular attendance and strong communication are essential.