Shift Supervisor - Drive-Thru & Guest Experience

Sonic Drive-In; Lanett (AL); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Sonic Drive-In in Lanett, AL seeks an Assistant Manager to help lead and manage operations and staff during assigned shifts. This role emphasizes coaching, scheduling, and ensuring guest satisfaction while upholding company standards.

You will train team members, supervise shifts, manage costs, and ensure compliance with labor and safety regulations. Regular attendance and effective communication are essential for success.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsabilités

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalation guest issues/concerns during shift
• Handle and properly escalation employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Connaissances

Leadership

Communication

Time management

Conflict resolution

Multi-tasking

Description du poste

Sonic Drive-In in Lanett, AL seeks an Assistant Manager to help lead and manage operations and staff during assigned shifts. This role emphasizes coaching, scheduling, and ensuring guest satisfaction while upholding company standards.

You will train team members, supervise shifts, manage costs, and ensure compliance with labor and safety regulations. Regular attendance and effective communication are essential for success.