Shift Lead: Operations & Customer Experience

Walgreens Co.; Valparaiso (IN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. seeks a dependable team member to manage store operations when management is not on site, including opening the back door for deliveries, handling cash, and ensuring floor and stockroom readiness for the business day.

The role emphasizes delivering an exceptional customer experience, accurate cash handling, and adherence to store policies while supporting inventory, pricing, displays, and backroom operations. Candidates should be fluent in English and have leadership experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure positive experience.
• Coaches team members on customer service best practices and Walgreens service traits.
• Handles store keys to open/close when management is unavailable.
• Assists with vendor orders, backdoor deliveries, and returns processing.
• Registers sales accurately, documents scanning errors, price verifications, and voids.
• Assists in order release day reviews and reverse logistics (returns, empty packages).
• Evaluates and develops displays, completes resets, and manages pricing and signage.
• Maintains accurate inventory counts across departments, stockroom, and overstock locations.
• Supports Outdate program adherence and basic department pricing tasks.
• Performs bookkeeping tasks including cash reports, counts, ledgers, and bill payments as needed.
• Ensures clean, neat store conditions and requests repairs as required when management is absent.
• Separates food items by policy (e.g., raw vs pre-cooked) and manages stock rotation using FIFO.
• Performs knowledge of store systems and equipment; supports Pharmacy out window as requested.
• Ensures compliance with state/local laws for regulated products (alcohol, tobacco).
• Conducts bag checks for team members before leaving the store.
• Complies with company policies and maintains respectful coworker relationships.
• Completes special assignments as requested.

Skills

Leadership experience

English fluency

Job description

Walgreens Co. seeks a dependable team member to manage store operations when management is not on site, including opening the back door for deliveries, handling cash, and ensuring floor and stockroom readiness for the business day.

The role emphasizes delivering an exceptional customer experience, accurate cash handling, and adherence to store policies while supporting inventory, pricing, displays, and backroom operations. Candidates should be fluent in English and have leadership experience.