Lead Café Shift — Washington, DC

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Barista accreditation

Paid time off

Commuter benefits

Sick time

Holiday pay

Free coffee on shift

Blank Street swag

Job summary

Blank Street, Inc. in Washington, DC seeks a hands-on Shift Lead to guide the team, ensure smooth operations, and deliver warm hospitality. You’ll craft coffee and matcha, mentor new staff, and uphold service standards across shifts.

Open and close the store safely, follow checklists, and address customer issues while driving daily sales and store profitability. Ideal for those who love fast-paced hospitality.

Qualifications

• 2+ years' experience in a customer service leadership position.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Availability that meets cafe needs, including peak days.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees to follow recipes and store processes.
• Open and close the store safely and follow checklists.
• Handle customer issues and improve store performance.
• Lead initiatives to increase foot traffic, sales and profitability.

Skills

People leadership

Customer service

Communication skills

Hospitality

Job description

Blank Street, Inc. in Washington, DC seeks a hands-on Shift Lead to guide the team, ensure smooth operations, and deliver warm hospitality. You’ll craft coffee and matcha, mentor new staff, and uphold service standards across shifts.

Open and close the store safely, follow checklists, and address customer issues while driving daily sales and store profitability. Ideal for those who love fast-paced hospitality.