Hospitality Valet Shift Lead - Los Angeles, CA

LAZ Parking; Los Angeles (CA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Base pay with tips

Growth opportunities

Earned wages access

Paid training

Job summary

LAZ Parking is hiring for a supervisory role in Los Angeles. The position emphasizes leading staff, maintaining excellent customer relations, and ensuring adherence to policies.

Base pay is $20.11/hr with cash tips, plus paid training and on-demand access to earned wages up to 50% of earnings. Hospitality experience is required, parking experience preferred, and the candidate must be able to lift up to 50 pounds, stand for extended periods, and work late nights and weekends.

Qualifications

• Must have strong communication skills and professional demeanor.
• Must speak, read and understand English.
• Open to feedback and different viewpoints.
• Demonstrates urgency and timeliness in daily tasks.
• Shows drive to seek improvement and optimization.
• Excellent team building and interpersonal skills.

Responsibilities

• Ensure staff adheres to conduct rules, policies, and procedures.
• Supervise, mentor, and train staff on day-to-day activities.
• Assist in establishing performance standards and procedural changes.
• Maintain premier customer satisfaction with a friendly, can-do attitude.
• Run daily revenue reports and other management reports.
• Assist with periodic training as needed.
• Resolve customer service issues promptly.
• Greet customers by name and provide timely, caring resolution.
• Other related duties as assigned.
• Must be available to work late nights and weekends.

Skills

Communication

English proficiency

Open to feedback

Urgency & timeliness

Continuous improvement

Teamwork & interpersonal

Education

HS diploma/GED

Job description

Benefits of joining LAZ!

• Base Pay - $20.11/hr + CASH TIPS!!!
• Growth Opportunities
• Pay Active- On-demand access to earned wages, get up to 50% of your earned wages immediately.
• PAID training

***HOSPITALITY EXPERIENCE IS REQUIRED, Parking exp is also preferred. Work for one of the Largest Fastest growing companies in the Nation!

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Responsible for running any reports related to daily revenue, other reports requested by management.
• Assists with periodic training as needed.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.
• MUST be available to work late nights & weekends.

Education

• High school diploma or GED required.

Experience

• At least 2 years of supervisory experience is required.
• Strong customer service experience.
• Hospitality experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.