Shift Lead

LAZ Parking; Rancho Palos Verdes (CA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

On-demand access to earned wages

Free lunch

Paid training

Uniform provided with free dry cleaning

Great cash tips

Job summary

LAZ Parking in Rancho Palos Verdes is seeking a qualified individual for a supervisory role with a focus on exceptional customer service. The ideal candidate will ensure staff adherence to policies, mentor team members, and assist in maintaining customer satisfaction.

This position requires at least 2 years of supervisory experience and a high school diploma or GED. The role offers opportunities for growth and a range of benefits, including cash tips and free lunch.

Qualifications

• At least 2 years of supervisory and/or leadership experience required.
• Strong customer service experience is essential.
• Hospitality experience is required.

Responsibilities

• Ensure staff adhere to rules of conduct, policies, and procedures.
• Supervise, mentor, and train staff on day-to-day activities.
• Resolve customer service issues or questions as needed.
• Assist with periodic training and cover for breaks.

Skills

Ability to communicate professionally and effectively

Customer service experience

Team building skills

Ability to receive feedback

Education

High school diploma or GED

Job description

LAZ Parking is seeking qualified, confident individuals who are looking for the right opportunity!

We are one of the largest, fastest-growing companies in the nation.

In this amazing, well-established role, you can make great cash tips, learn about LAZ growth opportunities, and work at one of the most prestigious Ocean Front properties SoCal has to offer!

Benefits of joining LAZ!

• Pay Active- On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Hourly Rate is $19
• FREE Lunch (provided by hotel)
• GREAT CASH TIPS!
• PAID training
• Uniform provided w/free dry cleaning.

Principal Job Duties:

• Ensures staff adhere to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, a can-do attitude, and a willingness to always help.
• Responsible for running any reports related to daily revenue and other reports requested by management.
• Assist with periodic training as needed, covering for breaks & lunches.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.
• MUST be available to work late nights & weekends.

Education:

• High school diploma or GED required.

Experience:

• At least 2 yrs of supervisory and/or leadership experience is required.
• Strong customer service experience.
• Hospitality experience is required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.