Supervisor

LAZ Parking; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with Employer Match

Medical, dental, vision - 3 plan options

Paid training

Growth Opportunities

Job summary

LAZ Parking is seeking a Supervisor to oversee the efficient outflow of valet cars and ensure excellent customer service at our Boston location. This role requires a focus on training staff and maintaining high operational standards.

The ideal candidate will have strong customer service skills, a high school diploma or GED, and the ability to communicate effectively. This position offers growth opportunities and a dynamic work environment.

Qualifications

• Strong customer service experience.
• Ability to communicate professionally and effectively.
• Supervisory experience is preferred but not required.

Responsibilities

• Supervises, mentors, and trains staff on day-to-day activities.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Responsible for running reports related to daily revenue.

Skills

Communication

Customer Service

Team Building

Interpersonal Skills

Education

High school diploma or GED

Job description

What's in it for you?

• Great Base Pay
• Growth Opportunities
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & Resources: One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

The Spirit of the Position:

Supervisor is responsible for the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. Position reports directly to Facility Manager and acts in his stead when not available.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day‑to‑day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Assists customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education:

• High school diploma or GED required.

Experience:

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E‑Verify.