Shift Lead: Lead Shifts, Deliver Exceptional Service

10 Peet's Coffee Inc.; Concord (NC); On-site; USD 31,000 - 32,000; Part time

Benefits offered by this job

Medical, dental and vision benefits

Paid vacation

Free coffee/tea and baked goods

401k with matching

Employee Assistance program

Flexible part-time schedule

Employee discount

Tuition scholarship opportunities

Job summary

Peet’s Coffee is seeking a Shift Lead to oversee daily operations and lead a fast-paced team in a busy coffeebar environment. You will manage shift tasks, maintain service standards, and ensure a welcoming atmosphere for customers.

The role emphasizes leadership in a retail coffee setting, cash handling, and delivering high-quality coffee and service while supporting a collaborative team culture. This position offers a flexible part-time schedule and opportunities for growth within a global

Qualifications

• 1 year experience in a leadership role or directing the work of others.
• 1 year experience with POS/cash handling responsibilities in related industry.
• Shift Leads must be available at least three days a week (including early mornings/evenings/weekends/holidays).
• Must be legally eligible to work in the country where this job is located.
• Must be 18 years or older.

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, high product quality, and friendly service in a clean coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and leading by example.
• Ensure operational excellence by executing opening/closing routines, cash handling, inventory tasks, and visual updates during shifts.
• Embrace learning and change by developing skills and adapting to priorities to keep shifts running smoothly.

Skills

Leadership

Cash handling

Customer service

Tools

POS/Cash handling

Job description

Peet’s Coffee is seeking a Shift Lead to oversee daily operations and lead a fast-paced team in a busy coffeebar environment. You will manage shift tasks, maintain service standards, and ensure a welcoming atmosphere for customers.

The role emphasizes leadership in a retail coffee setting, cash handling, and delivering high-quality coffee and service while supporting a collaborative team culture. This position offers a flexible part-time schedule and opportunities for growth within a global