Shift Lead: Lead a Mind-Blowing Café Team

Dutch Bros Coffee; Athens (GA); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free Dutch Bros swag

Free coffee per Employee Drink Policy

Paid volunteer hours

Employee Assistance Program

401(k) eligibility after 1 year of em­

Education Benefit Program after 1 year

Job summary

Dutch Bros Coffee in Athens, GA is seeking a Shift Lead to uphold our vision, culture, and core values on every shift. You will serve as a servant leader, communicating feedback to leadership and ensuring the crew stays focused on core values during busy periods.

This role requires a minimum of 32 hours per week with flexibility for early mornings, evenings, and weekends. You will model standards, train new Broistas, and collaborate with the Shop Manager to maintain operations and customer

Qualifications

• 6 months of Broista experience at Dutch Bros preferred
• No disciplinary action for the past 90 days, required
• Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures
• Successfully completed the most recent flowcheck (90% score or better) and on time
• A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations
• Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
• Schedule: This role requires that you have availability to work a minimum of 32 hours per week.
• Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

Responsibilities

• Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer
• Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations
• Help solve problems on shift
• Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer
• Be an expert on drink and operational fundamentals to execute Broista training
• Primary responsibility is to model and meet all expectations of the Broista role
• Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment
• Set Broistas up for success by covering all aspects of the Manifesto during training
• Aid your Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties
• Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, putting inventory away, meeting cleanliness standards, etc.
• Communicate with your manager and share wins and opportunities for improvement with your shop leaders
• Be a good role model
• Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee Handbook
• Aid the Shop Manager and Shop Leads in Inventory
• Aid the Shop Lead and Shop Manager in ensuring shop setup and cleanliness standards are met
• Work with the Shop Lead and Shop Manager in following up with Quality Assurance inspections and accountability process

Skills

Broista experience

Customer service

Communication

Flexible schedule

Job description

Dutch Bros Coffee in Athens, GA is seeking a Shift Lead to uphold our vision, culture, and core values on every shift. You will serve as a servant leader, communicating feedback to leadership and ensuring the crew stays focused on core values during busy periods.

This role requires a minimum of 32 hours per week with flexibility for early mornings, evenings, and weekends. You will model standards, train new Broistas, and collaborate with the Shop Manager to maintain operations and customer