Shift Lead: Key Holder & Customer Experience

Walgreens; Grand Ledge (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Grand Ledge, MI is seeking a dedicated team member to support store operations and customer experience. You will open/close the store in the absence of management, handle cash, assist with inventory, pricing, and merchandising, and ensure a welcoming environment.

Key responsibilities include engaging customers, resolving issues, supporting back‑of‑house processes, and maintaining compliance with policies and local laws. Prior leadership or key holder experience is preferred.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling.
• Completes product returns, refunds, and cash drops; provides change.
• Engages customers and delivers a distinctive Walgreens customer experience.
• Registers sales, reviews price verifications, and handles pricing changes.
• Assists with inventory accuracy, displays, and back‑of‑house operations.
• Assist at Pharmacy out window and ensure regulatory compliance.

Skills

Leadership experience

English fluency

Customer service

Store operations

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in Grand Ledge, MI is seeking a dedicated team member to support store operations and customer experience. You will open/close the store in the absence of management, handle cash, assist with inventory, pricing, and merchandising, and ensure a welcoming environment.

Key responsibilities include engaging customers, resolving issues, supporting back‑of‑house processes, and maintaining compliance with policies and local laws. Prior leadership or key holder experience is preferred.