Store Shift Lead: Customer Experience & Ops

Walgreens; Grand Rapids (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Grand Rapids, MI is seeking a capable team member to help open and close the store in the absence of management, handle cash, manage floor readiness, and support deliveries through backdoor access. You will engage customers, resolve issues, maintain accurate inventory and pricing, assist with vendor orders, and coach teammates to deliver a distinctive Walgreens shopping experience.

We emphasize service, reliability, and compliance with store policies while ensuring the highest

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and readiness of floor and stock room.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Hold store keys to open and close without management.
• Assist with vendor deliveries and backdoor access, manage inventory and pricing signage.

Skills

Customer service

Leadership

Cash handling

Retail operations

Job description

Walgreens in Grand Rapids, MI is seeking a capable team member to help open and close the store in the absence of management, handle cash, manage floor readiness, and support deliveries through backdoor access. You will engage customers, resolve issues, maintain accurate inventory and pricing, assist with vendor orders, and coach teammates to deliver a distinctive Walgreens shopping experience.

We emphasize service, reliability, and compliance with store policies while ensuring the highest