Shift Lead & Key Holder — Café Team Leader

PJ's Coffee; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Ongoing management and leadership training

Employee discounts

Prize opportunities through contests

Awards and recognition

Job summary

A coffee retailer in New Orleans is seeking a reliable Shift Lead to oversee daily operations and maintain high customer service standards. The ideal candidate will manage opening and closing procedures, supervise staff, and ensure the café remains a welcoming space for patrons. Previous management experience, team spirit, and a passion for coffee are essential. Join an energetic team in a vibrant café environment where customer satisfaction is a priority.

Qualifications

• At least 1 year of experience in front-of-house operations.
• Management experience is required for shift lead roles.
• Coffee shop experience is preferred.

Responsibilities

• Prepare and serve beverages to café standards.
• Supervise staff during shifts.
• Open and close the café as needed.
• Lead and support baristas during shifts.
• Handle cash management and transactions.

Skills

Customer service

Team player

Basic math skills

Problem-solving

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

A coffee retailer in New Orleans is seeking a reliable Shift Lead to oversee daily operations and maintain high customer service standards. The ideal candidate will manage opening and closing procedures, supervise staff, and ensure the café remains a welcoming space for patrons. Previous management experience, team spirit, and a passion for coffee are essential. Join an energetic team in a vibrant café environment where customer satisfaction is a priority.