Shift Lead & Team Development Coach

PJ's Coffee; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Ongoing management training

Job summary

A popular coffee chain in New Orleans is seeking a Key Operator responsible for training and developing staff to achieve revenue and growth goals. The ideal candidate will ensure high standards of customer service and food quality while maintaining compliance with operational procedures. Applicants should have at least a high school diploma and some management experience. This role requires the ability to work a 40-hour week and includes opportunities for ongoing training and development.

Qualifications

• Minimum of 1 year of FOH operations or management experience.
• Must be able to work 40 hours per week.
• Basic conflict resolution skills are needed.

Responsibilities

• Train and develop staff to meet revenue goals.
• Ensure friendly and courteous service at all times.
• Maintain food and beverage preparation standards.
• Control cash handling and reconciliation procedures.
• Ensure compliance with health and safety regulations.
• Prepare and organize necessary paperwork.

Skills

Customer service

Team leadership

Basic math skills

Problem-solving

Education

High school diploma or equivalent

Tools

POS system

Job description

A popular coffee chain in New Orleans is seeking a Key Operator responsible for training and developing staff to achieve revenue and growth goals. The ideal candidate will ensure high standards of customer service and food quality while maintaining compliance with operational procedures. Applicants should have at least a high school diploma and some management experience. This role requires the ability to work a 40-hour week and includes opportunities for ongoing training and development.