Assistant Store Manager — Lead a World‑Class Café Team

Caffé Nero; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Paid time off

Staff discount program

Free coffee and food on shift

Job summary

A leading coffee chain is seeking an experienced Shift Leader to support management and ensure exceptional customer service. The role includes team development and motivating staff to perform at their best while maintaining high operational standards. Applicants should have prior experience in a leadership role and the ability to handle store operations in the Store Manager's absence. This full-time position offers a rewarding environment with great benefits and a focus on team culture.

Qualifications

• Prior Shift Leader or Assistant Manager experience is required.
• Ability to create an exceptional Customer Service environment.
• Experience in recruitment and team development.
• Demonstrated proficiency in various computer software systems.

Responsibilities

• Support the Store Manager in achieving business objectives.
• Offer friendly service and manage queue efficiently.
• Build and retain a great team.
• Run the store in absence of Store Manager.

Skills

Customer Service skills

Team development

Motivational skills

Proficiency in software

Job description

A leading coffee chain is seeking an experienced Shift Leader to support management and ensure exceptional customer service. The role includes team development and motivating staff to perform at their best while maintaining high operational standards. Applicants should have prior experience in a leadership role and the ability to handle store operations in the Store Manager's absence. This full-time position offers a rewarding environment with great benefits and a focus on team culture.