Shift Lead: Inspire Team & Elevate Guest Experience

Caribou Coffee; Grapevine (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Caribou Coffee in Grapevine, Texas is seeking a Shift Leader to guide daily store operations in partnership with the General Manager. You will ensure the team understands goals, maintains cleanliness, follows directives, and connects with guests during the shift.

The role focuses on leading shifts, coaching Team Members, delivering great guest experiences, managing tasks and SOPs, and developing a positive, inclusive culture while upholding Caribou brand standards.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Coach and develop Team Members to ensure SOPs and quality standards are followed.
• Balance multiple priorities, delegate tasks, and maintain store operations.
• Ensure effective on-floor communication and a positive guest experience.

Skills

Leadership

Team management

Customer service

Education

High school diploma or GED

Job description

Caribou Coffee in Grapevine, Texas is seeking a Shift Leader to guide daily store operations in partnership with the General Manager. You will ensure the team understands goals, maintains cleanliness, follows directives, and connects with guests during the shift.

The role focuses on leading shifts, coaching Team Members, delivering great guest experiences, managing tasks and SOPs, and developing a positive, inclusive culture while upholding Caribou brand standards.