Shift Lead - Inspire Service & Team Success

Philz Coffee; Rancho Cucamonga (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Flexible spending accounts

Commuter benefits

Mental health support

Holiday pay & Vacation/Sick Time

Team Member discounts

Free drinks & discounted beans

Philz swag

Growth opportunities

Job summary

Philz Coffee in Rancho Cucamonga, CA is hiring a Team Lead (Shift Supervisor) to supervise daily shifts and mentor a dynamic team of baristas. You’ll model exceptional service and craft drink quality while fostering a welcoming environment.

We value warmth, authenticity, and community; prior supervisory experience in a fast-paced food/beverage setting is preferred, but we’ll train you if you’re passionate about people and learning. Benefits and growth opportunities are available.

Qualifications

• Previous supervisory experience in a fast-paced food and beverage environment is preferred.
• If you’ve never been a barista, a passion for people and a willingness to learn is welcomed; training will be provided.

Responsibilities

• Supervise the daily activities of shifts and support a team of baristas.
• Handcraft each cup with care and skill alongside the team.
• Develop strong relationships with customers and the local community.
• Assess team performance on service and drink quality.
• Ensure shifts are covered, breaks are given, and schedules followed.
• Communicate performance to Store Leaders and other Shift Supervisors for consistency.
• Support promotions and new hires through in-store training.
• Assist the Store Leader with operations and administrative duties.
• Lead safety program implementation and maintenance.

Skills

Supervisory experience

Leadership

Customer service

Team motivation

Job description

Philz Coffee in Rancho Cucamonga, CA is hiring a Team Lead (Shift Supervisor) to supervise daily shifts and mentor a dynamic team of baristas. You’ll model exceptional service and craft drink quality while fostering a welcoming environment.

We value warmth, authenticity, and community; prior supervisory experience in a fast-paced food/beverage setting is preferred, but we’ll train you if you’re passionate about people and learning. Benefits and growth opportunities are available.