Shift Lead I — Front Desk & Member Experience

Chuze Fitness; Albuquerque (NM); Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Free Chuze Fitness Membership

Insurance

401k

Discount on retail & smoothies

Free CPR, First Aid, and AED Training

Growth opportunities

Résumé du poste

Chuze Fitness in Albuquerque, NM is hiring a Lead 1 to support front desk operations and maintain a vibrant, clean gym environment. You will lead by example, greet members, handle sign-ups, and assist with daily tasks to enhance the member experience.

The role emphasizes teamwork, effective communication, and the ability to multi-task across front desk duties, member services, and shift coordination. Part-time and full-time options may apply, with benefits for eligible employees.

Qualifications

• Teamwork-based mentality with the capacity to deliver and receive feedback.
• Ability to multi-task and handle shifting priorities with attention to detail.
• Excellent communication skills in person and over the phone.
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed.
• 1 year of customer service experience.
• Previous experience running shifts or leading a team.

Responsabilités

• Set and maintain Chuze standards in customer by welcoming and interacting with all members.
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean.
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable.
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training.
• Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities.
• Support in troubleshooting member inquiries and partner with management for escalated concerns.
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email.
• Attend and participate in regularly scheduled team meetings.

Connaissances

Customer service

Team leadership

Communication

Multi-tasking

Shift supervision

Formation

High school diploma or GED

Description du poste

Chuze Fitness in Albuquerque, NM is hiring a Lead 1 to support front desk operations and maintain a vibrant, clean gym environment. You will lead by example, greet members, handle sign-ups, and assist with daily tasks to enhance the member experience.

The role emphasizes teamwork, effective communication, and the ability to multi-task across front desk duties, member services, and shift coordination. Part-time and full-time options may apply, with benefits for eligible employees.