Guest Experience Shift Lead — Fitness Club

Chuze Fitness; California; On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Free MAX Chuze Fitness membership

401k

Accrued time off and paid floating休日*

Medical, Dental, Vision, and other ins

HSA with employer contributions*

FSA*

Discounts on Chuze purchases

Chuzer Referral Incentive Program

First Aid/CPR and food handler certs

Job summary

Chuze Fitness is seeking a Lead 1 to support club operations, deliver exceptional member experiences, and lead a front-line team. You will supervise daily tasks, assist with memberships, handle inquiries, and maintain a clean, welcoming environment.

This full-time role offers hourly pay in the $19.50–$21.73 range, with benefits including health coverage, 401k, paid time off, and growth opportunities. Candidates should have 1+ year in customer service and proven leadership, with flexibility for

Qualifications

• 1+ years of experience in customer service
• Previous experience running shifts or leading a team
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

Responsibilities

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed
• Prepare and serve smoothies (at clubs with Chuze Blends)
• Support fellow Chuzers on operational best practices, policies, and training standards
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families

Skills

Customer service

Team leadership

Communication

Multitasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Chuze Fitness is seeking a Lead 1 to support club operations, deliver exceptional member experiences, and lead a front-line team. You will supervise daily tasks, assist with memberships, handle inquiries, and maintain a clean, welcoming environment.

This full-time role offers hourly pay in the $19.50–$21.73 range, with benefits including health coverage, 401k, paid time off, and growth opportunities. Candidates should have 1+ year in customer service and proven leadership, with flexibility for