Shift Lead: Hands-On Leader with Growth & Tips

Five Guys logo; Des Plaines (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Guys is seeking a Shift Leader in Des Plaines, IL to run shifts, lead by example, and ensure every guest leaves satisfied. You’ll work hands-on across stations and guide the crew to maintain quality and speed on busy shifts.

The role emphasizes leadership, multitasking across positions, and training new team members, with opportunities for growth into higher-level roles within a fast-paced, brand-focused environment.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communication skills.
• Leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room.
• Deliver fast, accurate service and create a great guest experience.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication

POS systems

Teamwork

Math

Tools

POS systems

Job description

Five Guys is seeking a Shift Leader in Des Plaines, IL to run shifts, lead by example, and ensure every guest leaves satisfied. You’ll work hands-on across stations and guide the crew to maintain quality and speed on busy shifts.

The role emphasizes leadership, multitasking across positions, and training new team members, with opportunities for growth into higher-level roles within a fast-paced, brand-focused environment.