Shift Lead: Hands-On Leader for Fast-Paced Guest Experience

Five Guys logo; Orland Park (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Guys Operations LLC in Orland Park, IL is seeking a Shift Leader to guide the team on every shift and step in when management isn’t on site, ensuring guests leave impressed.

You’ll rotate through cashier, grill, prep, fries, and dining room—no task is too small—delivering fast, accurate service while coaching crew and upholding brand standards in a busy kitchen. This role offers growth toward GM/Assistant roles.

Qualifications

• Lead the shift and step in to run operations when management isn’t on site
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small
• Deliver fast, accurate service and create a great guest experience every time
• Coach, support, and motivate crew members to perform at their best
• Help train new team members and build a strong, positive culture
• Keep the restaurant clean, safe, and up to brand standards
• Manage shift tasks like breaks, cash handling, and closing reports
• Food safety certification (such as ServSafe) preferred

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small
• Deliver fast, accurate service and create a great guest experience every time
• Coach, support, and motivate crew members to perform at their best
• Help train new team members and build a strong, positive culture
• Keep the restaurant clean, safe, and up to brand standards
• Manage shift tasks like breaks, cash handling, and closing reports
• Food safety certification (such as ServSafe) preferred

Job description

Five Guys Operations LLC in Orland Park, IL is seeking a Shift Leader to guide the team on every shift and step in when management isn’t on site, ensuring guests leave impressed.

You’ll rotate through cashier, grill, prep, fries, and dining room—no task is too small—delivering fast, accurate service while coaching crew and upholding brand standards in a busy kitchen. This role offers growth toward GM/Assistant roles.