Shift Lead - Hands-On Leader for Guest Experience

Five Guys logo; Lakeland (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Job summary

Five Guys in Lakeland, FL is seeking a Shift Leader to supervise daily operations and lead by example. You will work side-by-side with your team, stepping into each role as needed to ensure fast, friendly service and exceptional guest experiences.

This role offers growth into higher management, a dynamic, high-energy team environment, and the chance to impact quality and consistency on every shift.

Qualifications

• Leadership experience in fast-paced settings.
• Excellent communication and teamwork.
• Able to perform multiple roles and stay calm under pressure.

Responsibilities

• Lead the shift and run operations when management isn’t on site.
• Jump into cashier, grill, prep, fries, dining room as needed.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication

Math skills

POS systems

Job description

Five Guys in Lakeland, FL is seeking a Shift Leader to supervise daily operations and lead by example. You will work side-by-side with your team, stepping into each role as needed to ensure fast, friendly service and exceptional guest experiences.

This role offers growth into higher management, a dynamic, high-energy team environment, and the chance to impact quality and consistency on every shift.