Shift Lead: Hands-On Leader for Fast-Paced Guest Experience

Five Guys logo; Trenton (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Five Guys is hiring a Shift Leader to drive guest satisfaction and smooth daily operations. You’ll lead by example, step into every role as needed, coach crew, and ensure fast, accurate service in a busy kitchen.

In this hands-on leadership role, you’ll manage breaks, cash handling, and closing reports, uphold safety standards, and help train new team members. Growth opportunities exist within a fast-paced, quality-focused brand.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communications skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication

Customer service

Decision-making

Tools

POS Systems

Job description

Five Guys is hiring a Shift Leader to drive guest satisfaction and smooth daily operations. You’ll lead by example, step into every role as needed, coach crew, and ensure fast, accurate service in a busy kitchen.

In this hands-on leadership role, you’ll manage breaks, cash handling, and closing reports, uphold safety standards, and help train new team members. Growth opportunities exist within a fast-paced, quality-focused brand.