Shift Lead: Hands-On Leader for Growth & Guest Experience

Five Guys logo; Lebanon (Lebanon County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Fast-paced, high-energy team

Hands-on leadership experience

Job summary

Five Guys is seeking a Shift Leader to guide shifts, work alongside a dynamic team, and set the tone for every service. You’ll lead by example, cover multiple roles, and ensure guests have an outstanding experience.

In this fast-paced environment, you’ll develop leadership skills, manage tasks, and contribute to a positive culture while maintaining brand standards and guest satisfaction.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communications skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication

Teamwork

POS proficiency

Tools

POS systems

Job description

Five Guys is seeking a Shift Leader to guide shifts, work alongside a dynamic team, and set the tone for every service. You’ll lead by example, cover multiple roles, and ensure guests have an outstanding experience.

In this fast-paced environment, you’ll develop leadership skills, manage tasks, and contribute to a positive culture while maintaining brand standards and guest satisfaction.