Shift Leader: Team & Guest Experience Coach

Anchor Point Management Group; Tualatin (OR); On-site; USD 22,454 - 28,929; Full time

Job summary

Anchor Point Management Group is looking for a Shift Leader to enhance guest satisfaction and manage operations in Tualatin, OR. This position involves leading Team Members, ensuring service quality, and addressing any guest concerns during the shifts.

The ideal candidate should have leadership experience, be at least 21 years old, and possess strong communication skills. This role offers a salary range of $16.30 - $21.00 hourly.

Qualifications

• Leadership abilities with fellow Team Members and management.
• Superior verbal communication and interpersonal skills.
• Knowledgeable about current marketing initiatives.

Responsibilities

• Ensure all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation abilities

Verbal communication

Customer service

Conflict management skills

Knowledge of RAS procedures

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is looking for a Shift Leader to enhance guest satisfaction and manage operations in Tualatin, OR. This position involves leading Team Members, ensuring service quality, and addressing any guest concerns during the shifts.

The ideal candidate should have leadership experience, be at least 21 years old, and possess strong communication skills. This role offers a salary range of $16.30 - $21.00 hourly.