Shift Lead & Guest Experience Coach

Anchor Point Management Group; Beaverton (OR); On-site; USD 22,454 - 28,929; Full time

Job summary

Anchor Point Management Group is looking for a Shift Leader in Beaverton, OR. This role requires overseeing operations during shifts, ensuring teams perform at their best and guest satisfaction is prioritized. Applicants must be at least 21 years old and have certifications related to restaurant operations.

The ideal candidate will possess strong leadership, superior communication skills, and the ability to handle conflicts to guarantee efficient service. A passion for excellent customer interaction and team collaboration is essential.

Qualifications

• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of commonly ordered drinks and food items.
• High emotional intelligence to manage conflicts.

Responsibilities

• Ensure that all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Conduct Team Member pre-shift meetings.
• Monitor food quality and safety.

Skills

Leadership and facilitation abilities

Superior verbal communication

Basic mathematical skills

Conflict management skills

High degree of customer service

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Shift Leader certification

Job description

Anchor Point Management Group is looking for a Shift Leader in Beaverton, OR. This role requires overseeing operations during shifts, ensuring teams perform at their best and guest satisfaction is prioritized. Applicants must be at least 21 years old and have certifications related to restaurant operations.

The ideal candidate will possess strong leadership, superior communication skills, and the ability to handle conflicts to guarantee efficient service. A passion for excellent customer interaction and team collaboration is essential.